Privacy Policy

This Privacy Policy ("Policy") explains how juan345 ("we," "us," "our," "the Company") collects, processes, stores, and protects personal data relating to individuals who register for and use the juan345 online gaming platform, accessible at juan345.com and through any associated services.

juan345 is committed to protecting the privacy of all players and to processing personal data lawfully and transparently, in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable guidelines issued by the National Privacy Commission (NPC) and data handling obligations under PAGCOR's regulatory framework.

By creating an account and using the juan345 platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the juan345 platform.

For the purposes of the Philippine Data Privacy Act of 2012, juan345 is the personal information controller responsible for the personal data collected through the platform. juan345 determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out in compliance with applicable data protection law.

Where juan345 engages third-party service providers to process personal data on its behalf, those parties act as personal information processors and are contractually obligated to process data only in accordance with juan345's instructions and applicable law.

juan345 collects the following categories of personal data through the registration process, ongoing account use, KYC verification procedures, and technical interactions with the platform:

• Identity data: Full legal name, date of birth, nationality, and government-issued ID numbers (e.g., Philippine passport number, driver's licence, UMID, SSS/GSIS number, PhilSys reference number).
• Contact data: Email address, mobile phone number, and residential address (including barangay, city/municipality, and province).
• Financial data: Payment method details used for deposits and withdrawals, including GCash account references, PayMaya account references, and bank account details for BPI, BDO, and Metrobank transfers. juan345 does not store full card numbers where card payments are processed through certified PCI-DSS compliant third-party processors.
• Account and gaming data: Username, login credentials (password stored in hashed form only), gaming history, wagering records, bonus activity, loyalty tier status, and session logs.
• KYC documentation: Copies of government-issued identification and proof of address documents submitted to satisfy regulatory KYC obligations.
• Technical data: IP address, device type, browser type, operating system, geolocation data (where permitted), and session timestamps.
• Communications data: Records of your communications with juan345 customer support, including chat logs and email correspondence.

juan345 does not intentionally collect sensitive personal information as defined under RA 10173 (such as health, racial, or political data) unless specifically required by law or expressly provided by you in connection with a responsible gaming or self-exclusion request.

juan345 processes your personal data for the following purposes:

• Account management: Creating, operating, and maintaining your juan345 account, authenticating your identity at login, and managing your account settings and preferences.
• Platform services: Delivering gaming services, processing deposits and withdrawals in Philippine Pesos, crediting bonuses, calculating loyalty points, and maintaining your VIP tier status.
• Regulatory compliance: Satisfying KYC and anti-money laundering obligations under Philippine law (RA 9160 as amended), fulfilling PAGCOR's reporting and audit requirements, and responding to lawful requests from government authorities.
• Fraud prevention and security: Detecting and investigating suspicious activity, unauthorised access, duplicate account creation, bonus abuse, and other platform integrity violations.
• Customer support: Responding to your queries, complaints, and support requests, and maintaining records of communications for quality assurance purposes.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling indicators, administering self-exclusion and deposit limit settings, and fulfilling responsible gaming obligations under PAGCOR guidelines.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — where you have provided consent or where juan345 has a legitimate interest in doing so. You may withdraw marketing consent at any time through your account settings.
• Platform improvement: Analysing aggregated usage data to improve the juan345 platform, game selection, and user experience.

juan345 processes personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between juan345 and the player — including account creation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with PAGCOR regulations, anti-money laundering law (RA 9160), and other applicable Philippine statutory obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests do not override the player's data protection rights.
• Consent: Processing for direct marketing purposes, where you have given explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of processing prior to withdrawal.

juan345 does not sell your personal data to third parties. We share personal data only in the following circumstances:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and any other payment service providers used to process your deposits and withdrawals. These parties receive only the data necessary to complete the transaction.
• Game content providers: Third-party gaming studios whose games are hosted on the juan345 platform may receive session and wagering data necessary for game delivery and RNG certification.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or lawful order.
• KYC and identity verification services: Third-party identity verification providers used to process government ID documents and validate player eligibility.
• Service providers: IT infrastructure, cloud hosting, customer support platform, and analytics providers engaged by juan345 under data processing agreements that restrict their use of your data to juan345's instructions.
• Successor entities: In the event of a merger, acquisition, or transfer of business assets, personal data may be transferred to the acquiring entity subject to equivalent privacy protections.

juan345 uses cookies and similar tracking technologies on the platform to facilitate core functionality, enhance user experience, and support security and analytics operations. The categories of cookies used are as follows:

• Strictly necessary cookies: Required for the platform to function — including session authentication, account login persistence (where selected), and security tokens. These cannot be disabled without impacting platform functionality.
• Performance and analytics cookies: Used to collect aggregated, anonymised data on how users interact with juan345, which pages are visited most frequently, and where technical errors occur. This data helps improve the platform experience.
• Preference cookies: Used to remember your language settings, display preferences, and other account-level customisations.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features of the juan345 platform. juan345 does not use cookies for cross-site advertising or sell cookie-derived data to third-party advertisers.

juan345 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the juan345 platform.
• Passwords stored exclusively in hashed and salted form — no plaintext password storage.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of platform infrastructure.
• Segregation of player funds from operational accounts, as required under PAGCOR regulations.

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, juan345 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected individuals where required by law. Notification to players will be sent to the email address registered on their juan345 account.

juan345 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:

• Account and gaming records: Retained for a minimum of 5 years from account closure or last account activity, in accordance with PAGCOR audit requirements and the Anti-Money Laundering Act.
• KYC documentation: Retained for a minimum of 5 years from account closure, as required by the AMLA (RA 9160 as amended).
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for a minimum of 2 years from the date of each communication.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan345:

• Right to be informed: The right to be notified of the collection and processing of your personal data — which this Policy fulfils.
• Right of access: The right to request a copy of the personal data juan345 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to juan345's legal retention obligations and PAGCOR regulatory requirements.
• Right to object: The right to object to processing of your personal data for direct marketing purposes. Objection to processing based on legitimate interests is also available subject to juan345's assessment of overriding grounds.
• Right to data portability: The right to receive your personal data in a structured, commonly used format for transfer to another controller, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, contact juan345's Data Protection Officer at the email address provided in Section 14. juan345 will respond to verified requests within 30 calendar days, or within the timeframe required by applicable law.

The juan345 platform is strictly for individuals aged 21 years and above. juan345 does not knowingly collect personal data from individuals under the age of 21. If juan345 discovers that a person under 21 has registered an account or provided personal data, the account will be immediately closed, all balances forfeited, and personal data deleted in accordance with applicable law.

If you believe a minor has accessed the juan345 platform and provided personal data, please contact us immediately at the contact details in Section 14 so that we may take appropriate action.

Some personal data processed by juan345 may be transferred to, or accessed from, locations outside the Philippines — for example, where juan345 uses cloud infrastructure providers or third-party game studios operating internationally. Any such international transfers are subject to the requirements of Section 21 of the Philippine Data Privacy Act of 2012, and juan345 ensures that appropriate safeguards are in place, including contractual data transfer clauses and equivalent data protection standards, before transferring personal data across borders.

juan345 reserves the right to update this Privacy Policy from time to time to reflect changes in law, regulatory requirements, or platform operations. Material changes will be communicated to registered players via email to the address on file and/or via a notice on the platform, at least 7 days before taking effect. The effective date at the top of this page will be updated accordingly.

Your continued use of the juan345 platform after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you must close your account before the effective date of the change.

If you have questions, concerns, or requests relating to this Privacy Policy or juan345's data processing practices, please contact our Data Protection Officer (DPO):

Email: [email protected]

Subject line: Privacy / Data Protection Request

Response time: Within 30 calendar days of receipt of verified request

If you are not satisfied with juan345's response to your privacy request, or if you believe your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information on how to file a complaint is available on the NPC's official government website.